Returns & Refunds
Here’s how returns and refunds work at NOVERTIC.
How to request a return
- Contact us within 7 days of delivery.
- Include your order number and the reason for the return.
- Contact link: PUT-CONTACT-PAGE-LINK-HERE
Damaged or defective items
- Contact us within 48 hours of delivery.
- Please include clear photos and/or a short video showing the issue.
- Contact link: PUT-CONTACT-PAGE-LINK-HERE
Return steps
- Our support team will guide you based on your location and available courier options.
Refunds (Cash on Delivery / COD)
- Since COD is paid in cash, refunds are issued via an agreed method after inspection.
- Possible refund methods: mobile money, bank transfer, or store credit.
Refund timing
- Refunds are typically issued within 3–7 business days after inspection.
Replace PUT-CONTACT-PAGE-LINK-HERE with your real contact page URL (example: /contact/).